Quality

Management system in Luka Koper, d.d.

Luka Koper, d.d. is a successful company oriented towards comprehensive quality of operations.
Quality means satisfying and anticipating the needs and expectations of our customers: buyers, employees, shareholders and the environment.
Our goal is to establish what the customers want and to direct internal processes in such a way that they get it. In doing so we rely on the international quality standards and the principles of business excellence we introduced and linked into a uniform system - a system of management.

The management system includes the requirements of different systems:

• a system of quality management in accordance with ISO 9001:2008,
• a system of dealing with the environment in accordance with ISO 14001:2004,
• provision of appropriate foodstuffs according to ISO 22000:2005,
• occupational health and safety management system BS OHSAS 18001:2007,
• NON GMO system for separate handling and warehousing of non-genetically modified soya  and a model of business excellence.

Our activities are full time focused towards new standards and upgrade of integrated ones:

Management system in Luka Koper, d.d. is a system which has to be systematically upgraded.

History - from quality to business excellence
Luka Koper was among the first European ports which organised its entire operations according to international quality standards.

From quality to business excellence:

• 1994 - the principles of quality start being integrated in the company's working systems and practice,
• 1997 - the ISO 9002 certificate is acquired for conformity of the quality system with the relevant standards,
• 1998 - the business excellence model starts being introduced in operations,
• 1999 - first self-assessment is made in line with the EFQM model,
• 2000 -  the ISO 14001 certificate for managing the environment is acquired,
• 2002 - the company receives the Business Excellence Award from the Republic of Slovenia,
• 2003 - the ISO 9001:2000 certificate is obtained,
• 2004 - the HACCP system is introduced in the trade in foodstuffs and the PC Dry Bulk Cargo Terminal is awarded the Non GMO Certificate according to the requirements of the BRC Standard for  the Supply of Identity Preserved Non-Genetically Modified Food Ingredients and Products,
• 2005 - the company becomes a member of the European Foundation for Quality Management  (EFQM).
• 2005 - the company receives the European Business Excellence Award
• 2006 - the company enters the competition for the most prestigious European Business Excellence Award, and becomes an Excellence Award Finalist
• 2007 - the ISO 22000:2005 (including HACCP plan) food safety management system is obtained
• 2008 - the BS OHSAS 18001:2007 occupational health and safety management system is acquired
• 2009 - renewal evaluation of the ISO 9001:2008 management system and reintegration in the process for the EFQM Business Excellence Award.