Business excellence (EFQM)

 »It is not enough merely to undertake what is written, and follow the established standards. We must set and appropriately validate ever greater objectives, as well as accomplish and constantly improve our results« is the principle that guides us towards business excellence.

1999 – Luka Koper embarks on the pursuit of business excellence as a process of transformation and ongoing change. In order to systematically define the areas to be improved, the company introduced self-assessment in accordance with the EFQM business excellence model.

2001 – Improvements in every area of operation remain constant and ongoing. The compliance of operations is regularly measured through self-assessment in accordance with the criteria of the European model of business excellence. The Government of the Republic of Slovenia bestows Luka Koper with a special award for outstanding progress in the implementation of the business excellence model.

2002 – The company attains the National Award for Business Excellence, granted each year by the state to companies and organisations for achievements in the field of product, service and performance quality. This honour was granted in the category of service provision enterprises with over 250 employees.

2004 – The culture of excellence is promoted among employees. Self-assessment - in accordance with the EFQM model - is performed across all divisions, as well as within the Luka Koper INPO and Luka Koper Pristan subsidiaries.

2005 – Luka Koper becomes a member of the European Foundation for Business Excellence, and participates in the Recognised for Excellence assessment procedure for the European Business Excellence Award, which it goes on to win. By way of this achievement, Luka Koper becomes the first Slovenian service-sector company to gain such an accolade.  

2006 – Luka Koper enters the competition for the most prestigious European Business Excellence Award, and becomes an Excellence Award Finalist  - yet further proof of the company’s competitiveness amongst the very best enterprises in Europe.