We would like to inform you that we are currently experiencing disruptions to our email services. As most of our mailboxes are hosted in the Microsoft 365 cloud, the disruption affects email access regardless of whether you use Outlook on your computer, mobile device or via the web. The issue is caused by a service disruption on Microsoft’s side and is not related to any malfunction of Luka Koper’s systems.
- Due to the disruption, Outlook may fail to connect to your mailbox or respond slowly, and emails may be sent or received with delays. Based on the information currently available, no emails have been lost and they will be delivered once the service is restored. Please avoid sending the same email multiple times and use the telephone for urgent matters in the meantime.
- We would also like to draw your attention to the increased risk of phishing emails. Attackers often exploit such disruptions by sending messages that appear to come from Microsoft or our IT department, asking you to sign in again, verify your password, “unlock” your mailbox or install an update. You will not receive such requests from us. Do not click on links or open attachments in unexpected emails. Never enter your password or verification code on a page accessed through a link in an email, and do not approve any multi-factor authentication requests that you did not initiate yourself. Please report any suspicious emails to the IT Helpdesk.
Resolving the disruption is the responsibility of the service provider, and we are closely monitoring Microsoft’s updates. As this is a known issue, there is no need to report individual cases of email service disruption unless you experience problems that differ from those described above.
We will inform you once normal service has been restored.
